Following on from the Note7 battery farce, Samsung is understandably keen to reassure customers — and would be customers — that its other phones are safe. Having lost untold billions of dollars because of exploding Note7s, the Korean company has taken the strange move of advising people that the Galaxy S7 family is safe.
In a weirdly proactive post in the Samsung Newsroom, the company points out that there have been no instances of internal battery failure in these devices. It does concede, however, that there have been instances of battery failure following external damage.
The post is a little strange because it is rather out of the blue and unprompted. But it seems clear that Samsung is looking to avoid a repeat of the Note7 calamity as there have been reports flying around about problems with both the Galaxy S7 and Galaxy S7 Edge.
The statement, entitled — predictably enough — Statement on the Galaxy S7 Family, says:
Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage. Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.
While what Samsung says may well be true, it does smack of a company on the defensive — and this is not a good position for a company already reeling from a costly disaster.
Photo Credit: Leszek Kobusinski / Shutterstock.com