In today’s digital age, the number of people using online chat platforms has grown significantly. Online chat provides a convenient and quick way to communicate with friends, family, and colleagues. With this growth in online chat usage, there is also a growing concern about the identity of the people we are chatting with. This has increased the need to adopt more robust identity verification for online chat platforms.
The current state of identity verification in online chat platforms is relatively basic. Most chat platforms use email addresses or phone numbers to verify a user’s identity. While this is an excellent first step, it is far from foolproof. Email addresses and phone numbers can easily be fake, and many users can easily create multiple accounts using different email addresses and phone numbers.
Some chat platforms have started using two-factor authentication (2FA) to combat this problem. 2FA requires users to give two forms of identification, such as a password and a one-time code sent to their phone. This makes it much harder for someone to create a fake account, but it still needs to guarantee the identity of the person using the account.
The future of identity verification in online chat platforms will likely involve more advanced forms of user proofing. One possibility is the use of biometrics. This could include the use of facial recognition, voice recognition, or even DNA analysis. These verification methods would make it much harder for someone to create a fake account, as they would need to have the physical characteristics required for biometric verification.
In addition to biometric verification, the future of identity verification in online chat will also likely involve artificial intelligence (AI). AI can analyze patterns of behavior and detect fraudulent activity in real time. This would provide an additional layer of security for chat platforms, as it could see and prevent malicious activity before it occurs.
There is also a possibility of increased collaboration between chat platforms and other companies for online chat user authentication. For example, chat platforms could partner with banks and financial institutions to verify the identity of their users. This would provide a higher level of security for both the chat platform and its users, as the financial institution would be able to verify the user’s identity through their internal processes.
With chatbots becoming a leading communication platform between brands and consumers, businesses need a reliable partner to implement biometric authentication efficiently. authID, the top Jumio alternative, provides biometric solutions that can seamlessly integrate with a company’s existing cybersecurity measures. Schedule a demo today by clicking here or calling +1 (516) 778-5639.